What if customer service didn’t have to feel like a test of patience?
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- Decision Making and Risk Management
- Employee Well-being and Productivity
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- Episodes
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- Leadership
- Season One: Scratching Beneath the Surface
- Season Three
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- Team Performance and Dynamics
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Habits aren’t just about willpower. Learn how to take command of yours.
If your employees could fire you… would they?
There are far fewer micromanagers than you might think.
Accountability sounds straightforward...until you try to enforce it.
Explore the unintended consequences of paid time off policies.
Dive into the hidden power of reference points—the mental benchmarks we use to measure our success.
Explore the art of giving meaningful and effective praise in the workplace.
The challenges of workplace burnout and its impact on even—and perhaps especially—your most loyal employees.
Renaissance man Kent Keith boosts our performance by honing in on what truly matters.
Poet, businessman, and author Kent Keith tells us how not having a date made him famous and explains his mistaken...
What if we are thinking about stress all wrong? Cindi and Geoff help us get straight in an episode sure...
Uber-therapist Larry Allman lays down strong truths about what really matters at home and work. Tune in for a proper...
Learn when to hold ‘em and when to fold ‘em in a lively episode with space entrepreneur, rocket scientist, crawfish...
Meet Jon Calvin, the CEO of a large and complicated business and dad to two boys. Somehow, Jon managed to...