Our goal is to be bouncy like the Chumbawamba song: we get knocked down and then get up again, and you’re never going to keep us down. How we make this happen is the subject of resilience, part two.

Show Notes

What do you do after adversity to manage the challenge and build reserves for the future? Geoff and Cindi talk through strategies for deploying resilient responses and decreasing the incidence of adverse events becoming trauma.

In this episode, Cindi and Geoff discuss cooling our emotions, how to reflect and not ruminate on adversity, and finding meaning in the hand life deals us.


  • CRM = three strategies for building resilience: Cool the emotions, Reframe adversity as an opportunity for growth, and find Meaning in the challenge.
  • Cindi shares a story about escalating emotions and how she cooled things down in a tense situation.
  • Finding meaning in adversity is essential to lower the odds that it becomes traumatic. We can do this by identifying a purpose or mission that helps make sense of our difficult experiences and therefore provides value to adversity.
  • Having a growth mindset and an internal locus of control (that is, feeling like we have a hand in our fate) help build resilience.
  • Tendency is not destiny. We can intentionally cultivate a more resilient mindset even if it doesn’t come naturally.
  • Homework for building resilience: practice reframing adversity as an opportunity for growth and identify a sense of purpose or meaning in a challenging experience.

Episode Quotes

“When faced with adversity, we can decide that we’re going to look for where we can make a difference.” – Cindi Baldi

“Sometimes the manager’s job is just to help people ID – what am I actually feeling? And get the right label on it.” – Geoffrey Tumlin

 “The science is pretty clear. An internal locus of control, where we say things to ourselves like I can work through this and There are things I can do help generate more resilient responses.”
– Geoffrey Tumlin


• Dweck, C. S. (2008). Mindset. Ballantine Books.
• Duckworth, A. (2016). Grit: The power of passion and perseverance. Scribner/Simon & Schuster.
• Konnikova, Maria. “How people learn to become resilient.” The New Yorker 11 (2016).
• Diane Coutu- How Resilience Works https://hbr.org/2002/05/how-resilienc…
• Bessel van der Kolk M.D. – The Body Knows the Score • Martin Seligman- Learned Optimism www.culsure.com

Key words: Resilience, Adversity, Locus of Control, Growth Mindset, Reframe

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