Ep 117 – Why Your Best Employees Are Often the Biggest Complainers
Employee complaints are often a sign of organizational health. The more dangerous signal may be when people stop complaining altogether.
Ep 116 – The Pricing Mistake: What New Entrepreneurs Learn the Hard Way (w/ Kelly Kennedy)
Being good at the work is not the same as knowing how to run the business.
Ep 114 – Don’t Chase Happiness. Chase This Instead. (The Science of a Good Life)
Chasing happiness directly might be one of the worst ways to find it.
Ep 113 – How to Reduce Employee Turnover by Fixing Work, Not Blaming Workers (w/ Clark Ingram)
What is more important: people or profits?
Ep 111- Fairness at Work: 5 Trust Breakers Every Manager Needs to Know w/ Hanna Hasl-Kelchner
A lot of managers want employee to go the extra mile, yet they treat the relationship like a transaction. That’s where trust starts to crack.
Ep 109 – How to Let Employees Go Without Destroying Trust (w/ Collette Revere and Kim White)
Nothing reveals a company’s culture faster than how it lets people go.
Ep 107 – How to Prevent Digital Disaster: The Digital Continuity Checklist Every Leader Needs with Paige Wiese
You know the logins, but do you actually own the digital assets?
Ep 106 – The Pay Transparency Problem: How Much Should Employees Really Know?
Should people at work know what everyone else makes? Maybe. Maybe not.
Ep 105 – Why Performance Management Is Broken (And 3 Tips to Fix It) with Collette Revere
Traditional performance management is overdue for the trash heap. So what should we do instead?
Ep 102 – How Demographic Shifts Are Changing Business Strategy [Why Your Customers Are Disappearing]
What happens when your customers don’t just change… they disappear?
Ep 101 – Reinventing Yourself: When It’s Time to Walk Away from What You Built
What happens when the thing that made you successful… no longer makes you happy?
Memes to Management Lessons: Our 100th Episode Special
What can workplace memes teach us about leadership? More than you might think. To celebrate 100 episodes of Management Muse,
Ep 99 – The Hidden Risk of AI: A World Without Friction
The biggest risk of AI isn’t that it will replace us; it’s that it will stunt our growth.
Ep 96 – Uncertainty Is Not the Problem. Your Response Is.
When the future gets blurry, people start making bad decisions. Learn how to make uncertainty work for you.
Ep 95 – Why 60% of Employees Would Fire Their Boss (and What Great Leaders Do Instead)
If your employees could fire you… would they?
Ep 93 – The New Rules of Customer Service: Making Work Better for Customers and Frontline Teams
What if customer service didn’t have to feel like a test of patience?
Ep 92 – Burnout Red Flags in Your Best People
Burnout rarely announces itself, but there are early warning signs.
Ep 89 – Three Mistakes That Stall Managers
You might be doing everything right as a manager on paper and still holding yourself back. Here are 3 common mistakes with manager development.
Ep 89 – Bet on Your People: The Power of Internal Promotions
A single promotion can shift the energy of an entire organization.
Ep 88 – The Truth About Strong Workplace Culture: What Every Leader Needs to Know
Most companies say they have a culture. Very few actually do.